How do I contact the support team?

You can reach us in two ways: through live chat on the platform (24/7, in Bengali) or by email at support@kariya.cam. The support team handles all responsible gaming matters with complete confidentiality.

For ages 21+ — Responsible Gaming

kariya Responsible Gaming —
Your safety is our priority

Gaming is an enjoyable form of entertainment — within limits. At kariya we are here to ensure safe, controlled, and responsible gaming for you.

21+ Age Limit

24/7 Live Support

৳300 Minimum Deposit

SSL Secure Platform

Why should gaming be done responsibly?

Online gaming and betting can be a source of fun — but it should never be your only source of income or livelihood. kariya believes that building responsible gaming habits is important for every player.

Many people in Bangladesh enjoy online casinos and sports betting for entertainment. kariya is committed to keeping that entertainment safe. We give you the ability to set deposit limits, use self-exclusion, and apply time limits — so you always stay in control.

Remember — gaming is a game to be played prepared to lose. If at any point you feel gaming is having a negative impact on your life, contact us today or use the protection tools below.

Recognize the warning signs

If you experience any of the following, use the responsible gaming tools or seek help:

Playing repeatedly to recover lost money
Spending more than your budget
Hiding your gaming from family or friends
Unable to stop gaming
Unable to focus on daily tasks
Playing with borrowed or loaned money

Our Protection Tools

kariya provides a number of effective tools to support your responsible gaming. These can be activated at any time from your account.

Deposit Limit

Set a maximum deposit amount per day, per week, or per month. Once a limit is set, it cannot be exceeded. Lowering a limit takes effect immediately; increasing a limit is subject to a specific waiting period.

Time-Out

Take a temporary break ranging from 1 day to 6 weeks. During a Time-Out you will not be able to log in or place bets. During this time you can reassess and decide whether to return.

Self-Exclusion

If you feel gaming is becoming harmful to you, you can close your account for 6 months to 5 years, or permanently. Once self-exclusion is activated, it cannot be cancelled before the specified period ends.

Loss Limit

Set a maximum amount you can lose within a given period. Once this limit is reached, your session will end automatically and you will be logged out of your account.

Reality Check

A pop-up notification at set intervals will remind you how long you have been playing and how much you have won or lost. This helps raise awareness and supports responsible gaming.

Support Team Assistance

kariya's 24/7 live chat support team is always ready to help in Bengali. If you want to discuss how to use any tool or talk about your gaming habits, our support team is here for you.

21+ Age Requirement

kariya is for people aged 21 and above only. Age verification is mandatory at registration. Minors are not given access to the gaming platform, and if we suspect a known minor is playing, we suspend the account immediately.

If there are minors in your household, keep your device and account login details secure from them. Use parental control software.

For ages 21 and above only

Steps to protect minors

Use a strong password on your account
Never leave your device unlocked unattended
Use a separate PIN on your bKash / Nagad app as well
Enable parental controls on your child's device
Do not share your login details with anyone
If you notice suspicious activity on your account, notify support

How to use the protection tools

By logging into your account, you can activate any protection setting in just a few steps.

Log in to kariya

Enter your account using your registered mobile number and password.

Open "Account Settings"

Click on your profile icon in the top right corner of the dashboard and go to the "Responsible Gaming" option.

Choose your preferred tool

Select whichever you need — Deposit Limit, Loss Limit, Time-Out, or Self-Exclusion.

Set the limit or duration

Enter the amount or time period and confirm. The change will take effect immediately.

Contact us directly if you need help

For any issue, write to us on our 24/7 live chat or at [email protected].

Tips for healthy gaming habits

Build a few simple habits for responsible gaming that will keep your gaming experience enjoyable and controlled.

Set a fixed budget before playing and do not exceed it
Think of gaming as entertainment — not a source of income
When you lose, do not feel disheartened — consider it the cost of entertainment
Avoid gaming when drinking or under mental stress
Take regular breaks — do not play non-stop in long sessions
Do not place bigger bets to try to recover lost money
Spend time with family and friends — gaming is not everything
Give time to other hobbies and activities
Review your gaming account statement regularly
Never play with borrowed money or by breaking your savings

Problem Gambling — Get Help

If gaming is affecting your daily life, relationships, or financial situation, seeking help is not a sign of weakness — it is an act of courage.

Our Support Team

kariya's responsible gaming team is always ready for you. Share your concerns with us in complete confidence. We will help you take the right steps.

Chat with us in Bengali via 24/7 live chat
Send an email to [email protected]

Professional Help

Professional mental health support for problem gambling is very effective. In Bangladesh there are mental health specialists, counsellors, and support groups who can help you confidentially. Tell a trusted person in your family too — do not carry it alone.

Responsible Gaming FAQ

Find answers to common questions about responsible gaming here.

After logging into your account, go to "Responsible Gaming" settings and select the "Deposit Limit" option. There you can set separate daily, weekly, or monthly limits. Lowering a limit takes effect immediately. If you want to increase a limit, a specific waiting period applies so you can consider the decision carefully.

You can choose from self-exclusion options ranging from 6 months to 5 years, or permanent. Once a fixed-term exclusion ends, you can request to reactivate your account, but it will be reviewed before approval. Permanent self-exclusion cannot be changed. We recommend speaking with our support team before making the decision.

During a Time-Out you will not be able to log in to the platform or place any bets. Your account balance will remain safe. You will regain access only after the Time-Out period ends. You can still contact our support team during this time.

First, speak with them compassionately — express concern rather than blame. Contact our support team and we will help you take the next steps. If needed, seek help from a professional counsellor. Remember, problem gambling is a treatable condition.

The minimum deposit at kariya is ৳300 (for all methods) and the minimum withdrawal is ৳800. Transactions can be made via bKash, Nagad, Rocket, and bank transfer. Withdrawals are generally completed within 30 minutes to 3 hours.

When you activate Reality Check, you will receive a notification every 30 minutes, 1 hour, or 2 hours. The notification will show how long you have been playing and how much you have won or lost during that time. You can then decide whether to continue playing or stop.

You can reach us in two ways: through live chat on the platform (24/7, in Bengali) or by email at [email protected]. The support team handles all responsible gaming matters with complete confidentiality.

Enjoy safely at kariya

Use the responsible gaming tools to ensure an enjoyable gaming experience. Enjoy our cricket betting, slots, and live casino — within limits, responsibly.

kariya Responsible Gaming — Your safety is our priority