kariya's Privacy Policy
Your personal information is completely safe with us. This policy transparently describes how kariya collects, uses, and protects your data.
Introduction and Scope
kariya ("we", "our", or "platform") is an online betting and casino service provider operated for users in Bangladesh. This privacy policy explains what personal information we collect from you through our website kariya.cam, how that information is used, and how we protect your privacy.
This policy applies to all services, products, and websites of kariya. By using our platform, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.
Important: This privacy policy should be read together with kariya's Terms and Conditions and Responsible Gaming policy. These documents together define the overall framework of the relationship between us and our users.
We believe privacy is a fundamental right. We collect only the information necessary to improve your experience on the kariya platform and to meet our legal obligations. We never use your information for unnecessary purposes or sell it to unauthorized third parties.
Data Collection
kariya may collect your information in various ways. The following categories clearly describe what types of information we collect.
A. Information You Provide Directly
When you register on our platform, manage your account, or use our services, you voluntarily provide the following information:
- Full name and date of birth (for identity verification)
- Email address and mobile number
- Residential address
- National ID or passport number (for KYC verification)
- Payment information (bKash number, Nagad number, bank account details, etc.)
- Information provided when contacting our support team
B. Automatically Collected Information
When you browse our website, certain information is collected automatically:
- IP address and device identifier
- Browser type, language settings, and operating system
- Pages visited, links clicked, and time spent
- Referral URL and search keywords
- Cookies and session data (see details below)
C. Transaction Information
Your deposit and withdrawal activity, betting history, win/loss records, and bonus usage information are stored securely in our systems.
Use of Data
We use the information we collect for the following legitimate purposes. Each purpose has a clear legal basis.
- Account Management: Completing your registration, verifying your identity, and keeping your account secure.
- Service Delivery: Providing uninterrupted access to betting, casino games, and other entertainment services.
- Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Legal Compliance: Meeting Anti-Money Laundering (AML) regulations, KYC verification requirements, and other applicable legal obligations.
- Fraud Prevention: Preventing unauthorized account access, fraudulent activity, and money laundering.
- Customer Support: Resolving your complaints, questions, and support requests.
- Responsible Gaming: Monitoring your play patterns to identify problematic behavior and intervening when necessary.
- Service Improvement: Analyzing your usage patterns to further enhance the platform experience.
- Promotional Communications: Informing you about bonus offers, tournaments, and special promotions based on your consent.
Marketing Communications: You can stop receiving promotional emails at any time by contacting us or via live chat. However, important service-related messages (account security, transaction confirmations) will continue to be sent to you.
Data Security
Keeping your personal and financial information secure is our top priority. kariya follows industry best practices and applies multi-layered security measures to protect data.
- SSL Encryption: All communication between our website and your browser is encrypted using TLS/SSL technology, keeping your information secure from third parties.
- Data Encryption: Sensitive data stored on our servers (passwords, payment details) is stored using industry-standard encryption algorithms.
- Two-Factor Authentication (2FA): We offer two-factor authentication to enhance the security of your account.
- Regular Security Audits: Our systems are regularly tested through security audits.
- Employee Training: All employees with access to personal data receive rigorous privacy training.
- Minimum Data Collection Policy: We collect only the information necessary to provide our services.
In the Event of a Data Breach: If a security breach affects your information, we will notify you as quickly as possible and take the necessary steps to bring the situation under control.
Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.
- Account Information: For the duration your account is active and for a minimum of five years after the account is closed, in accordance with legal requirements.
- Financial Transaction Records: A minimum of seven years, in accordance with financial regulatory rules.
- KYC Verification Documents: For the period determined by Anti-Money Laundering regulations.
- Customer Support Communications: Up to three years from the date of the last contact.
- Analytics Data: A maximum of two years (in anonymized form).
After the designated retention period, data is securely deleted or irreversibly anonymized.
Your Rights
As a kariya user, you have several important rights regarding your own personal information. We respect these rights and assist you in exercising them.
Right to Access Data
You can request a copy of what information we hold about you.
Right to Correct Data
If there is an error in your personal information, you can request that it be corrected.
Right to Delete Data
In certain circumstances, you can request that your data be deleted (beyond legal obligations).
Right to Restrict Processing
In certain cases, you can request that processing of your data be temporarily suspended.
Right to Data Portability
The right to receive your data in a structured, commonly used format and to transfer it elsewhere.
Right to Object
The right to object to data processing for marketing purposes or in specific circumstances.
To exercise these rights, contact our support team via 24/7 live chat or send us an email. We aim to respond to your request within 30 days of receipt.
Minor Protection
kariya's services are for individuals aged 21 and above only. We do not collect information from minors and do not permit them to register or use our platform.
We verify date of birth during the registration process. If we learn that a minor is using our services, their account will be immediately closed and all stored data will be deleted.
For more details on minor protection, please see our Responsible Gaming page.
To Parents: If your child has accidentally accessed our platform, please notify our support team immediately. We will take the necessary action promptly.
Policy Changes
We may update this privacy policy from time to time. These updates may be needed due to changes in services, new legal obligations, or alignment with industry best practices.
For any significant change, we will:
- Update the "Last Updated" date at the top of the page.
- Notify registered users of important changes via email.
- Where applicable, request new consent from you.
Continuing to use our services after an update means your consent to the new policy. We recommend that you visit this page regularly.
Contact for Privacy Matters
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our support team is available 24/7 in Bengali.
We aim to respond within 30 business days of receiving your request. For urgent matters, live chat provides the fastest service.